Description
Modern knowledge platform for customer service with interactive step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases.
Market positioning
Premium knowledge management solution with highest customer satisfaction ratings
Target audience
Customer service teams and organizations looking for interactive knowledge management solutions
Use cases
Interactive customer support knowledge management, self-service portals, agent training and onboarding, complex troubleshooting workflows
Company information
Company size
Mid-market
Revenue
$10M-50M
Scale
Enterprise-ready
Number of users
1,000-10,000+
Features
AI-powered answers, Automations, Checklists, Decision trees, Integration with Zendesk, Salesforce, Freshworks, HubSpot, Interactive walkthroughs, Knowledge bases, Step-by-step guides
Pricing
Pricing modelsubscription
Starting price$99/month
Billing periodMonthly/Annual
Rating
4.7/5
Pros and cons
Based on: (AI summary)
Pros
- Highest user rating (4.8)
- AI-powered capabilities
- Interactive knowledge delivery
- Strong integration ecosystem
- Modern approach to knowledge management
Cons
- <UNKNOWN>
Feature Comparison
Top features across 20 competitors (most common first)
| Feature | Ideawake In… | Stonly | Connected I… | Atlassian C… | Deloitte AI… | IBM Knowled… | IdeaBridge … | IdeaScale I… | Notion | Planbox Inn… | Bloomfire | edison365 I… | Guru | Ideanote In… | Rever Innov… | Sideways 6 … | Sift | Wazoku Inno… | CogniStream… | Document360 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Innovation management workflows | ||||||||||||||||||||
| Knowledge discovery | ||||||||||||||||||||
| Challenge and campaign management | ||||||||||||||||||||
| Continuous improvement programs | ||||||||||||||||||||
| Customizable APIs | ||||||||||||||||||||
| Evaluation and scoring systems | ||||||||||||||||||||
| Gamified engagement | ||||||||||||||||||||
| Hackathons and shark tanks | ||||||||||||||||||||
| Idea capture and collaboration | ||||||||||||||||||||
| Innovation challenges | ||||||||||||||||||||
| Portfolio and pipeline management | ||||||||||||||||||||
| Pre-built connectors for Microsoft Teams | ||||||||||||||||||||
| Jira | ||||||||||||||||||||
| and Slack | ||||||||||||||||||||
| ROI tracking and measurement | ||||||||||||||||||||
| AI-powered answers | ||||||||||||||||||||
| Automations | ||||||||||||||||||||
| Checklists | ||||||||||||||||||||
| Decision trees | ||||||||||||||||||||
| Integration with Zendesk |